Where we ship
We ship across India through [courier partner(s)]. We don't ship internationally yet.
Dispatch times
In-stock orders are dispatched within [2–3] working days of payment. Candles are cured for 14 days, so a scent that has sold out may take longer; we'll tell you on WhatsApp before you pay.
Gifting orders follow the timeline agreed in your quote.
Shipping charges
Shipping depends on your PIN code and the weight of the parcel. We confirm the exact amount on WhatsApp before you pay, and it's shown separately from the product subtotal. [Free-shipping threshold, if any.]
Damaged in transit
Glass occasionally breaks despite our packing. If anything arrives damaged, send us a photo of the parcel and the item on WhatsApp within [48 hours] of delivery and we'll replace it or refund it, your choice.
Returns
Because candles, wax melts and oils are scented personal-care products, we can't accept returns of opened or used items. Unopened items in their original packaging can be returned within [7] days of delivery; return shipping is paid by [the customer / Wickraft].
Personalised and co-branded gifting orders can't be returned unless they arrive damaged or incorrect.
Refunds
Approved refunds are made to the original payment method within [5–7] working days of us receiving the return, or of approving a damage claim.
Cancellations
You can cancel any order on WhatsApp before it's dispatched for a full refund.
Contact
Questions about this page: WhatsApp us on the number on our Contact page, or email [[email protected]].